Refund Policy

We would rather refund you than have you feel stuck with something that is not working. This page explains exactly when you get your money back.

14-day money back

If you are not happy with ClientVault within 14 days of your first payment, email us and we will refund it in full. You do not need to give a reason.

After 14 days

Subscriptions are billed monthly in advance. If you cancel, your plan stays active until the end of the period you have already paid for and is not renewed. We do not automatically refund part-months.

That said, if you were charged for a month you did not use — you forgot to cancel, or were billed after you stopped using it — email us. We will refund it. We have no interest in keeping money from someone who is not using the product.

If we break something

If a fault on our side stops you collecting documents for a meaningful stretch, tell us and we will refund that period whether or not you ask.

Free plan

The free plan costs nothing, so there is nothing to refund. You can use it for as long as you like without giving us card details.

How to request a refund

Email support@theclientvault.net from the address on your account. We aim to reply within two working days. Approved refunds are returned to your original payment method by Paddle, our payment provider, and usually appear within 5–10 working days depending on your bank.

What happens to your data

A refund does not delete anything by itself. Your workspace reverts to the free plan and your clients and documents stay in place. If you want everything deleted, say so in your email and we will remove it within 30 days.

Contact

Abdullah Abdul Jalil Munshi
support@theclientvault.net